Support and Feedback System allows you to manage your members feedbacks, suggestions or issues in a more professional way without leaving your platform or incurring unending monthly bills. We believe a successfully business must be customer-focused. That is why we have built a Support and Feedback System. Support and Feedback System allow your members to request support Ticket. You can respond to them yourself or Assign specific members to do so.
The plugin also comes with "Help Center" feature similar to Facebook Help Center where you can create Articles and members can read and mark it if "Helpful" or "Not Helpful".
- Create/Open Support Request
- Close Request
- Attach files
- Get Notification when their ticket is replied
- Filter/Search Ticket
- Ticket Priority - Critical, High, Normal and Low
- Mark Article as Helpful or Not Helpful
- Search Articles
- Tickets Dashboard/Statistics
- Assign Ticket Moderators
- Reply tickets
- Manage Help Center Articles (Create, Edit and Delete )
- Manage Tickets Departments/Categories
- Manage Help Center Categories